Privacy policy.

1. Introduction

Welcome to Flâneuse ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.flaneuselabel.com] and make a purchase from us.

We respect your privacy and are dedicated to handling your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

By using our Site and providing us with your personal data, you agree to the terms of this Privacy Policy.

2. Data Controller

Flâneuse collects personal data relevant to the function of an ecommerce website. You can make inquiries to danielle.flaneuse@gmail.com

3. Information We Collect

We collect several types of information from and about users of our Site:

A. Personal Data You Provide Directly:

  • Identity Data: Your first and last name.

  • Contact Data: Your billing and shipping address, email address, and telephone number.

  • Financial Data: Payment card details or other payment information. Please note: We do not store your full payment details. All payments are processed by our secure payment processors (Squarespace Payments).

  • Transaction Data: Details about purchases you make from us.

  • Profile Data: Your account login, password, purchase history, and preferences.

  • Communication Data: Your communications with us, including any messages you send through contact forms or customer service emails.

B. Automatically Collected Data (Cookies and Tracking Technologies):
As you navigate through the Site, we may automatically collect technical information about your device and browsing actions, such as:

  • Usage Data: Information about how you use our website, including pages viewed, products browsed, and the referring website.

  • Technical Data: Your IP address, browser type and version, time zone setting, operating system, and platform.

We collect this data using cookies, server logs, and similar technologies. For more detailed information, please see our Cookie Policy below.

4. How We Use Your Information

We use your personal data only when the law allows us to. Our primary legal bases for processing are: performing a contract with you (e.g., fulfilling your order), complying with a legal obligation, and for our legitimate interests (e.g., improving our website), provided your rights do not override those interests.

5. Who We Share Your Data With

We will never sell your personal data. We may share your data with trusted third parties only in the following ways:

  • Service Providers: We share data with companies that provide services on our behalf, such as:

    • Payment Processors: (e.g., Stripe, PayPal) to securely handle payments.

    • Shipping Carriers: (e.g., FedEx, DHL, national postal services) to deliver your orders.

    • IT and Cloud Storage Providers: (Square Space, our web hosting company).

    • Email Marketing Platforms: (e.g., Mailchimp, Klaviyo) only if you have consented to marketing.

  • Legal Obligations: We may disclose your data if required by law, such as to comply with a subpoena or similar legal process.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

  • Order Information: We typically retain order data for to comply with tax and legal obligations.

  • Marketing Data: If you opt-in to marketing, we will retain your contact data until you withdraw your consent or ask us to delete it.

7. Your Data Protection Rights under GDPR

Under GDPR, you have the following rights:

  • Right of Access: You can request a copy of the personal data we hold about you.

  • Right to Rectification: You can request that we correct any inaccurate or incomplete data.

  • Right to Erasure ("Right to be Forgotten"): You can ask us to delete your personal data.

  • Right to Restrict Processing: You can request that we suspend the processing of your personal data.

  • Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.

  • Right to Object: You can object to our processing of your personal data, particularly for direct marketing.

  • Right to Withdraw Consent: Where we rely on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the details in Section 2 (Data Controller).

You also have the right to lodge a complaint with a supervisory authority, in particular in the EU state of your habitual residence.

8. Cookies and Similar Technologies

Our website uses cookies (small text files stored on your device) to distinguish you from other users. This helps us provide you with a good experience and allows us to improve our site.

Types of Cookies We Use:

  • Essential/Strictly Necessary Cookies: Required for the website to function (e.g., shopping cart, login).

  • Analytical/Performance Cookies: Allow us to count visits and traffic sources to improve performance.

  • Functionality Cookies: Enable enhanced functionality and personalization.

  • Targeting Cookies: Used to build a profile of your interests and show relevant ads.

You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. Please note that disabling cookies may affect the functionality of our website.

9. Changes to This Privacy Policy

We may update this policy from time to time. The date of the last revision will be posted at the top of this page. We will notify you of any material changes by posting the new policy on our Site.

10. Contact Us

If you have any questions about this Privacy Policy or your data rights, please contact us at:
danielle.flaneuse@gmail.com